BETTER BUSINESS BUREAU

"Award Committee Members
Virginia State Quality Dealer Award

Re: Falls Church Motors

Dear Committee Members:

It is my understanding that Falls Church Motors has been nominated for the Virginia State Quality Dealer of the Year Award.

In light of the nomination, the BBB has been requested to provide a statement as to the current record of this firm at the BBB. With this, a review of the BBB files shows that Falls Church Motors has a satisfactory record with the BBB. In addition, the file shows that the firm meets the standards for BBB membership and is currently a qualified member.

This letter is provided as a statement of fact. It is to be used for its intended purpose only and by policy, does not constitute an endorsement.

Very truly yours,
Edward J. Johnson III
President & CEO"

Greetings Chris, I wanted to drop you a quick note of thanks for your business ethic. I would tell the world that you and your staff at Falls Church Motors are truly the most caring and compassionate automotive people I have ever encountered. You and your staff are truly genuine and there is nothing phony about their concern for your customers. I too work in the service industry and cannot help but notice service - related issues and I can tell the other guys out here selling cars they had better watch out or take lessons from Falls Church Motors Staff on being personable and available for customer concerns. My experience with you and your staff has been nothing but positive and I would recommend anyone looking to purchase a vehicle come visit the BEST Used Car Dealership on the East Coast.

THE FALLS CHURCH CHAMBER OF COMMERCE

"To whom it may concern:

I am writing in regards to Chris Maher of Falls Church Motors, Ltd. Mr. Maher has been a long-standing member of the Chamber of Commerce in the City of Falls Church. His civic involvement demonstrates a commitment to improving the lives of others and frankly he gives business a good name by being an excellent member of the community.

In a business in which professionalism, courtesy, honesty, and trust is essential to its success, Mr. Maher’s business has thrived. We are proud to have Chris Maher as a member of the Falls Church Chamber of Commerce and wish him the best of luck in the future.

Sincerely,
Stacy Moot
Executive Director"

"Chris Maher,
I wish to express my sincere gratitude over the last few purchases of vehicles from your dealership. I have purchased many automobiles from many dealerships yet never have I received the level of attention and detail to a purchase that has focused the attention toward the simple fact that any automobile purchase has a financial impact to my family and is of course very important to me. The Audi Quattro is great, my whole family including my wife (as you know with the BMW 740i purchase) is very very finicky and difficult to deal with involving any automobile purchases and yet again she is absolutely thrilled with the results. I really do appreciate the way my purchase and the way you professionally handle the experience is the most important part of my auto buying experience. Mr. Maher, your attitude of the customer always being right (even if we aren’t) and focusing the impact of purchase versus value amazes me. I could have purchased an auto from anyone in the area but the simple notion I wouldn’t be treat as well and with the honesty and importance I have and conti8nue to receive from you. As always, it is a pleasure to deal with you and truly you make the miserable experience of buying a car fun again…You have always listened to my whining remarks and complaints with interest and resolved all questions with a kind and educate response and offered me the respect to tell me the truth if you are in doubt. I wish you the best and will be seeing you again for my future automotive purchases…My daughter thanks you for the Tin of cookies (I have gotten none of them) and keeps asking when are we going to see “Mr. Chris” again.

Sincerely,

James C. Babington"

NBC NEWS

To whom it may concern:

"Dear Mr. Maher

My family and I have purchased numerous vehicles from Falls Church Motors over the past several years. Why? Service, professionalism, and commitment.
From sales to service to finance, your team has consistently met or exceeded our expectations.
The honest, straightforward maintenance approach evidenced by The Shop’s team of mechanics is a totally appropriate complement to the excellent work your sales staff does on the “front end”

Sincerely,
Bradley J. Niesen
Capt, U.S. Coast Guard (retired)"

To Whom It May Concern:

"This letter express my satisfaction with the business relationship developed between Falls Church Motors and myself over the preceding years. Chris and his staff have always displayed courtesy, friendliness and honesty in all of our interactions. Any concerns have received prompt and immediate attention. The service department is second to none, rendering professional service at competitive prices. Their products and services are equal to, or better than, any in the Northern Virginia area.

Sincerely,
Isaac J. Cannon, M.A."

To Whom It May Concern:

"Through out my experience with Chris I found him to be exceptionally helpful with a pleasant attitude. His commitment to me and his candid response to each and every one of my concerns were priceless. He single-handedly turned what I had perceived as a major frustration into a most pleasurable experience. I felt completely assured that I had made the right purchase decision. Chris’ perseverance and enthusiasm would be a valued asset to any organization.

Sincerely,
Andre Eley
Wiechert6 Realtor"

"I wanted to…express my appreciation for the way in which Mr. Maher and his staff managed my purchase.
We received a fair price and acceptable terms on the financing. But more than that, we were treated as if we were purchasing a new Cadillac rather than a used Ford.

Thanks for everything & take care,
Martin Bristow
REALTOR"

Sincerely,"

"Chris Maher,

Words are inadequate, but I will attempt to say “Thank You” for what you did.
I personally will never forget (what you did) and I will refer many, many potential customers to your business.

Sincerely,
No Name Provided"

"Dear Lisa,
Thank you so much for all of your help and support as If have purchased and shipped a car. You have gone above and beyond from beginning to end. Thanks for helping me find the right car, treating me with the utmost respect, generously giving your time, safely storing the RAV 4 and assuring it was shipped off ok. You are an exceptional employee and person. Thank You!"

Carrie G.

"I would drop you a line and say, "Hello!" Angel, thank you so much for ALL your help, and your WONDERFUL customer service, we couldn't be more happy buying a car, from anyone else! Again, thank you. Have a wonderful day and God bless!"

Sincerely, Tanya

"Dear Shane,
Thank you for the incredible service you provided to me as I purchased, stored, and shipped my Rav4 from the beginning. You were polite and respectful. You even came in on your day off to accommodate me. You then proceeded to help me with various issues from taking parts off the car to answering urgent questions immediately. It was a pleasure working with you, and your company is lucky to have you. Good luck in the future. "

Thanks, Carrie

"I pray this email reaches you in the best that life has to offer. On Tuesday, February 21, 2006, I became the “proud” owner of a 1993 Toyota Corolla from your Falls Church Motors car lot after coming down the previous Saturday. The service was/is outstanding. David truly made me feel welcomed. Kudos to Mr. Darrell Freeman. Not only does he exemplify the Love of Christ in his personal life, it also shows through the integrity of his customer service. God used Darrell and David in so many ways to impact my life for the good and To God Be All the Glory. Chris, continue to make yourself available to the Holy Spirit that God may be magnified through our Lord and Savior, Jesus Christ.

P.S. Jeremiah 29:11"

Tisha R.

"Dear Darrell,
I like the way you sell cars! You are the most positive person I've met in a long time. Thank you for your gift... positive blessings!

Keep doing what you do and in the way that you do. I am grateful and blessed to have Falls Church Motors in my life."

Thanks,
Dewana K.

"I am writing this letter to say THANK YOU for taking time away from your busy schedule to answer my questions over the phone.

I am forever grateful for the help I received and the mini-van I was able to finance and drive home. I am so glad I had an opportunity to experience just what Falls Church Motors has to offer.

Also, I am telling my friends about my experience with Falls Church Motors, two people will be getting in touch with Doc soon.

Truly Yours,
Dolores E"

"My experience here at Falls Church Motors was very warm, friendly and reliable. I recommend anyone looking to purchase a car with very little cash to stop in and see Darrell 'Doc' Freeman!

Sincerely,
Ulanda C."